This blog post will have a completely different tone from the one I had imagined. I know, you might be tired of hearing me rant about yeah... you know... _that_ company. I actually was going to commend them for how well they had managed during the latest weather conditions. Despite the latest snows I still haven't been more than a minute late because of them. (I've been late for a number of other reasons like 'chronological optimism bordering on naiveté on my behalf' and 'talking too long with old friends'). So in a fit of uncomparable fairness I decided to write a blog post about how well they did. I mean if i reserve the right to moan and whine about them when they do wrong, I feel, at least a little, like I owe them a nice word when they exceed my expectations.
I started writing it yesterday with the intent of publishing it some time during the weekend or so. Then today happened. In the post where I described my latest enounter with the collection of navel-lint formerly known as Cave-mongo Inc, formerly known as Västtrafik I told you about how they managed to fuck up my auto-renewal. Last week I got a text from Aardvark Ltd telling me that my buspass was about to expire but it will autorenew on thursday (today).
'Neat, so it's working properly again then! Even with the auto-renewal.' I was a bit worried since the first renewal was most likely done manually that there might still be something wrong with the real auto-renewal process.
Then I got another text from them telling me that my buspass was about to expire but it will autorenew on thursday (today). And then another.
'Lol, they can't even do this right. They must have messed up the notifications somehow so I'm getting three notifications each time my buspass is about to expire.'
Today I got a text telling me that 75$ had been withdrawn from my account to renew my buspass. Then I got another. And then another.
'Lol they still haven't fixed the notification bug'
Yes, my dear reader I really am _that_ gullible. Or maybe it's that I'm so cheerful and loving that I always think the best of people. Or maybe, just maybe I expected that someone would do their job, properly. Obviously that was too much to ask from Invertebrates'RUs. Of course my imaginary world came crashing down around me. Of course they had triple-billed me. Not double-billed me. Triple-billed me.
I contacted customer support and of course I was greeted by a girl with a nice voice. I swear they do that just to throw me off track when I'm ready to tantrum. I'm such a newbie-rager, I let my rage subside if I'm confronted with things like kindness, professional treatment and understanding for my situation.
Unfortunately she was as about as competent as a door knob and had to go fetch another girl. They both reached the conclusion that something wasn't as it should be. I audibly slammed my fist into the sofa, it was all that I could do not to scream out:
'YOU THINK?!?!?!?!' out loud
'We have to pass this on to the economics department. They'll look into this tomorrow...
'OK.'
'... or within three days. Definitely within three days.'
I'm not making this up to make this sound like a bad movie dialogue. That is literally word for word what she said to me. Last time I got the 'Definitely within three days' I had to contact them after four and a half day. Let's just say that I'm restraining myself from optimism. At least she told me that she had all my details there so that the economics department doesn't have to ask me all that stuff again.
Pro tip: If you're buying food to have for dinner and decide on bratwurst because you're certain that you have one pack of instant mashed potatoes in the cupboard at home because you can picture that exact pack in your mind, make sure that that pack that you're picturing really really is mashed potatoes and not, say, a pack of bread crumbs.
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